The impending phase-out of the CAN Radio phone system in remote Australia has sparked safety concerns among residents, particularly those in cattle stations. This technology, which has been a lifeline for over 40 years, is being replaced by a satellite system that requires customers to source their own reliable power and backup supply. This shift has raised worries about connectivity during emergencies, as the new system may not offer the same level of reliability as the current setup.
One resident, Kate Ashton, vividly illustrates the importance of the CAN Radio system. Her daughter's severe head injury during a quad bike accident in 2014 was only survivable because of the reliable landline provided by CAN Radio. The backup solar power system at her local tower was crucial in this emergency situation, highlighting the potential risks of transitioning to a different technology.
The new satellite system, Starlink, is already widely used in remote Australia and requires standalone power to function. During outages, residents often rely on generators for backup power, but setting up a generator in an emergency can be time-consuming and may not provide the immediate connectivity needed in critical situations. This has led to concerns about the reliability of emergency contact during power outages.
Telstra, the telecommunications company, argues that the new satellite technology will offer more reliable connectivity and be safer than CAN Radio. They claim that the current system is increasingly unreliable and difficult to repair, with limited spare parts available. Marty McGrath, the company's fixed connectivity executive, asserts that the new technology has performed better than CAN Radio and will support a reliable voice connectivity service.
The transition to the new system will be gradual, with two main options. Residents with 4G or 5G mobile services will receive a modem to plug into, while those in other areas will have a satellite dish installed on their roof, feeding into a modem. This setup will allow customers to keep their phone numbers and maintain emergency calling capabilities, with no change in price. However, the process of transitioning and the potential challenges it may pose remain a concern for residents.
In conclusion, the phase-out of CAN Radio raises important questions about the reliability of emergency services in remote areas. While Telstra believes the new system will be an improvement, the transition process and the potential risks of power outages during emergencies cannot be overlooked. As the change approaches, residents and policymakers must work together to ensure a smooth transition that prioritizes the safety and connectivity of those in remote Australia.
